Online Payments

Q: Online Payments

Question Answer Q - I have paid the premium online. How can I obtain the documents related to my insurance cover? A – If you have paid the total premium mentioned in our Renewal Notice in full, we will send your motor policy and the insurance card to the address mentioned in the policy documents by post. Q – How can I contact you for any clarifications related to the renewal of my insurance policy and the payment that I have made using your website? A - Please call our Motor Underwriting Department on 011 2030300 or 011 2030324 on any working day between 8.30 a.m. and 5.00 p.m. It is our privilege to attend to your queries. Q – I made only a part payment using the Orient Payment Gateway to renew my motor policy. Will this make my insurance policy valid? A – Unless you make the full payment, we will not be able to renew your motor policy. Q – I did not receive a confirmation stating that my payment by card has been processed. How can I have this confirmation? A – If you have any doubts, you need to contact your card merchant/bank immediately to clarify whether your card has been debited with the payment. If your merchant/bank confirms that your card has been debited, please contact our Finance Department on 011 2030300 or 011 2030394 during working hours and let us have the date of the transaction, insurance policy number, vehicle number and your name. You may also contact us on email: info@127.0.0.1

Question

Online Payments

admin · Accepted Answer

Question	Answer
Q - I have paid the premium online. How can I obtain the documents related to my insurance cover?	A – If you have paid the total premium mentioned in our Renewal Notice in full, we will send your motor policy and the insurance card to the address mentioned in the policy documents by post.
Q – How can I contact you for any clarifications related to the renewal of my insurance policy and the payment that I have made using your website?	A - Please call our Motor Underwriting Department on 011 2030300 or 011 2030324 on any working day between 8.30 a.m. and 5.00 p.m. It is our privilege to attend to your queries.
Q – I made only a part payment using the Orient Payment Gateway to renew my motor policy. Will this make my insurance policy valid?	A – Unless you make the full payment, we will not be able to renew your motor policy.
Q – I did not receive a confirmation stating that my payment by card has been processed. How can I have this confirmation?	A – If you have any doubts, you need to contact your card merchant/bank immediately to clarify whether your card has been debited with the payment. If your merchant/bank confirms that your card has been debited, please contact our Finance Department on 011 2030300 or 011 2030394 during working hours and let us have the date of the transaction, insurance policy number, vehicle number and your name. You may also contact us on email: info@127.0.0.1

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Online Payments